Privacy Policy

Introduction

This Privacy Policy outlines how Qualibooks Holdings Proprietary Limited (“we”, “our”, or “us”) collects, uses, and protects your personal information when you interact with our website and digital platforms, including Kibooks.online.

We are committed to safeguarding your privacy and ensuring that any personal information you provide is handled securely, lawfully, and in accordance with applicable data protection legislation, including the Protection of Personal Information Act (POPIA) in South Africa.

1. Information Collection and Use

We collect personal information when you:
– Register or create an account
– Subscribe to our services
– Place an order
– Complete an online form or engage with features on our website

The information we collect may include:
– Name and surname
– Email address
– Phone number
– Shipping and billing addresses
– Payment details (processed securely via third-party providers)

We use this information to:
– Process transactions and deliver services
– Communicate with you about your subscription or orders
– Respond to queries or customer support requests
– Improve our website functionality and user experience
– Personalize your interaction with our platform

2. Legal Basis for Processing

We process your personal information on one or more of the following legal bases:
– With your consent
– To perform a contract with you (e.g. subscription fulfilment)
– To comply with legal obligations
– For our legitimate interests, such as improving our services or communicating important service updates

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:
– Enhance site navigation and user experience
– Remember user preferences and settings
– Collect analytical data on how our site is accessed and used

You may choose to disable cookies through your browser settings; however, this may impact certain functionality of the website.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your personal information only with trusted third-party service providers who assist us in:
– Payment processing
– Website hosting
– Customer support
– Delivery and logistics

These service providers are contractually obligated to use your information only for the purpose of delivering services on our behalf and to maintain confidentiality and security.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:
– SSL encryption
– Secure password protocols
– Limited access to personal data internally

Please note, however, that no internet-based service is completely secure, and we cannot guarantee absolute security.

In the event of a data breach involving your personal information, we will notify you and the Information Regulator as required by law, including details of the nature of the breach and steps taken to mitigate potential harm.

6. Account Registration and Management

When registering on our website, you will be required to provide personal details necessary to create an account and access services. This includes, but is not limited to, your name, email address, and contact number.

You are responsible for maintaining the confidentiality of your login credentials and for any activity conducted under your account.

7. Account Deletion and Data Retention

You may delete your account at any time via the platform’s account management interface.

Upon account deletion:
– All personal data associated with your profile will be permanently removed from our systems
– Any active subscriptions or scheduled payments will be automatically cancelled
– Only anonymised reading history (i.e. records of which books were accessed and when) will be retained for statistical analysis and royalty reporting purposes

No personally identifiable information will be stored or used beyond the point of account deletion.

If your account remains inactive, we may retain your personal data for a period of up to 5 years to fulfil our legal and operational obligations. After this period, your data will be securely deleted or anonymised unless we are required by law to retain it longer.

8. Children’s Privacy and Parental Consent

Our platform is designed for learners, but accounts must be created or approved by a parent, legal guardian, or authorised educational institution. We do not knowingly collect personal data directly from children under the age of 18 without the necessary consent.

Parents and educators are responsible for monitoring use and ensuring the content is appropriate for the child’s age and educational level.

9. Your Rights

Under applicable data protection laws, you have the right to:
– Access the personal information we hold about you
– Request correction or deletion of your data
– Object to or restrict how we process your data
– Withdraw your consent at any time
– Lodge a complaint with the Information Regulator if you believe your data is being mishandled

To exercise any of these rights, please contact us at the details listed in the Contact Us section.

10. Cross-Border Data Transfers

Your personal information may be transferred to and stored in countries outside South Africa. In such cases, we ensure that the destination country offers adequate data protection measures, or that binding agreements are in place to ensure your data is protected in accordance with POPIA.

11. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any significant changes will be communicated via email or a notice on our website.

The most current version will always be available on our website, and continued use of our services following any changes will constitute your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to access or update your personal information, or exercise your rights under applicable privacy laws, please contact:

Qualibooks Holdings (Pty) Ltd
Email: info@qualibooks.co.za
Tel: +27 12 653 4408
Address: 327 Roan crescent, Corporate Park North, Randjesfontein,
Midrand, Gauteng, South Africa